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Director, Financial Aid

Please see Special Instructions for more details.

*Interested persons should complete an online application. *Cover letter of interest and resume REQUIRED. *Names and contact information of 3 professional references OPTIONAL. Review of applications will commence on April 20, 2017 and will continue until the position is filled. Applicants must be legally eligible to work in the U.S. Community College of Philadelphia is an Affirmative Action, Equal Opportunity and Equal Access Employer. The College encourages applications from individuals from traditionally underrepresented groups.

Posting Details

Position Information

Position Title Director, Financial Aid
Requisition Number SCA00220
General Description

The Director of Financial Aid is responsible for directing financial aid strategies that are consistent with the student success objectives of the College, within the framework of federal and state regulations. The Director will administer financial aid, financial literacy, and student employment programs that support and partner with the enrollment management team in the recruitment and retention of students through appropriate awarding strategies. The Director will establish and maintain a service-oriented financial aid team that is committed to creating an excellent student experience. The Director will also ensure accurate and secure student financial data, providing timely information to students and families, serve as a compliance officer for Title IV federal aid and state regulations and provide demonstrated leadership in the use of new and existing technology.

Specific Responsibilities

• Ensure the integrity and regulatory compliance of all federal and state financial aid programs.

• Develop and implement policies and procedures for financial aid which support the mission and goals of the institution.

• Design and implement quality control systems to continuously test that the office is complying with federal, state and local regulations and all policies and procedures while delivering student-centered services.

• Oversee functions related to fund management, packaging, awarding, delivery, return of funds, communications (including the Financial Aid website), and financial aid advising.

• Administer the default prevention/aversion program.

• Manage the daily operations and supervision of financial aid staff, and ensure staff training and performance feedback.

• Monitor record maintenance and coordinate training needed for staff to maintain high levels of competency in all financial aid processes.

• Responsible for all federal, state and institutional student aid reporting, including FISAP, Program Participation Agreement, and communicating with federal regulatory and agency staff.

• Assist with audit preparation and provide information to the auditors as requested.

• Stay informed and current regarding regulatory changes, internal and external process updates, best practices in financial aid delivery to impact enrollment and student success, and execute appropriate action plans.

• Adhere to FERPA regulations as they pertain to maintaining the security and confidentiality of all student records, as well as maintain the confidentiality of other documents.

• Develop, implement and maintain a proactive student-centered customer service approach for the delivery of financial aid services to all student populations at multiple locations; this includes delivering quality customer services to external as well as all internal constituents in a professional, helpful and courteous manner.

• Provide requested information and reports regarding financial aid to management and other internal and external constituencies with accuracy and on schedule.

• Develop and manage the financial aid department budget and perform periodic cost and productivity analyses.

• Maintain sensitivity, understanding and respect for a diverse academic environment, inclusive of students, faculty, and staff and external constituents of varying social, economic, cultural, ideological, and ethnic backgrounds.

• Perform assigned duties in a manner consistent with the mission, goals and core values of the College and demonstrate commitment and enthusiasm as a leader to inspire the next stages of the financial aid vision and strategies.

• Other duties as assigned.

Minimum Qualifications

• Master’s degree required. Any and all degree(s) must be from an accredited institution of higher learning.

• Five (5) or more years of progressively responsible experience, including three (3) or more years in a supervisory role, in a student-centered, service-oriented financial aid office required.

• Proven knowledge of Title IV federal financial aid regulations, state grant financial aid regulations and federal financial needs analysis required.

• Experience with enterprise-wide information systems database required.

• Extensive knowledge of computer based financial aid packaging and reporting systems required.

• Ability to incorporate financial aid leveraging and other strategies to impact the overall enrollment management and student success goals of the College required.

• Student outreach experience and the ability to communicate with a diverse group of students and parents and other internal and external constituents regarding financial aid is required, as is a demonstrated ability to establish and maintain effective working relationships across departments and with all constituent groups.

• Computer proficiency in Microsoft Word, Excel and the Internet required.

• Demonstrated ability to create and manage spreadsheets and databases and to utilize data to make informed decisions required.

• Demonstrated evidence of strong leadership and management skills required.

• Strong organizational skills, detail oriented and customer service focus required.

• Excellent communication (oral and written) in all media (phone, face to face, email, text, and live chat) required to effectively interact with students, the general public, College staff and faculty required.

Preferred Qualifications

• Ellucian/Banner strongly preferred.

• MS Access proficiency preferred.

• Experience in, and appreciation for, a collective bargaining environment preferred.

Work Location Main Campus
Benefits
Special Instructions to Applicants

*Interested persons should complete an online application.

*Cover letter of interest and resume REQUIRED.

*Names and contact information of 3 professional references OPTIONAL.

Review of applications will commence on April 20, 2017 and will continue until the position is filled.

Applicants must be legally eligible to work in the U.S.

Community College of Philadelphia is an Affirmative Action, Equal Opportunity and Equal Access Employer. The College encourages applications from individuals from traditionally underrepresented groups.

Salary Grade or Rank V
Salary Range Salary commensurate with relevant work experience
Job Posting Open Date 03/30/2017
Job Posting Close Date
Type of Position Administrator
Job Category
Employment Status Full-Time

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you first learn about this employment opportunity?
    • Community College of Philadelphia Website
    • Careerbuilder.com
    • HigherEdJobs.com
    • LinkedIn
    • The Chronicle
    • Job Fair
    • Indeed.com
    • HireVeterans.com
    • HERC - Higher Education Recruitment Consortium
    • CCP - Faculty Recruiting Event
    • Other
  2. * If your answer to the above question is Other, please note the source below. If this question does not apply to you, enter N/A.

    (Open Ended Question)

  3. * What is the highest level of education you have completed?
    • No Response
    • High School/GED
    • Associates Degree
    • Bachelor's Degree
    • Master's Degree
    • Doctorate
    • Other
  4. * Do you have five (5) or more years of progressively responsible experience, including three (3) or more years in a supervisory role, in a student centered, service-oriented financial aid office?
    • Yes
    • No
  5. * Do you have proven knowledge of Title IV federal financial aid regulations, Pennsylvania State Grant financial aid regulations, and federal financial needs analysis?
    • Yes
    • No
  6. * Do you have extensive knowledge of computer based financial aid packaging and reporting systems?
    • Yes
    • No
  7. * Do you have previous experience using the Banner by Ellucian system?
    • Yes
    • No
  8. * Are you proficient in Microsoft Access?
    • Yes
    • No
  9. * Do you have experience in a collective bargaining environment?
    • Yes
    • No

Documents Needed to Apply

Required Documents
  1. Resume
  2. Cover Letter/Letter of Application
Optional Documents
  1. References